Shipping policy

At Fossils Cosmetics, we are committed to delivering your favorite beauty, skincare, and hair care products safely and on time across Pakistan.

1. Order Processing

  • All orders are processed within 3-4 working days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During sales or high-demand periods, processing may take slightly longer.

2. Delivery Time

  • Major Cities: 2–4 working days
  • Other Areas: 3–7 working days

Delivery time may vary depending on your location, courier service, or unforeseen circumstances.

3. Shipping Charges

  • Standard delivery charges: PKR 200 – PKR 300 (depending on location & weight)
  • Free Shipping on orders above PKR 3000
  • Shipping charges will be displayed at checkout before order confirmation.

4. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) all over Pakistan.
  • Please ensure your contact number and address are correct and active.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via SMS or Email.
  • You can track your parcel through the courier service website.

6. Delivery Partners

We work with trusted courier companies such as:

  • Leopards Courier
  • TCS
  • M&P

to ensure safe and timely delivery.

7. Delivery Issues

If you face any issue:

  • Damaged or Missing Items: Contact us within 24 hours with pictures or video proof.
  • Delayed Orders: We will coordinate with the courier to resolve the issue quickly.
  • If you experience any of the above issues, please contact our Customer Support Team for assistance.
  • 📧 Email: info@fossilecosmetics.com

8. Shipping Delays

Fossils Cosmetics is not responsible for delays caused by:

  • Incorrect shipping address
  • Unreachable contact number
  • Weather conditions or courier issues
  • Public holidays or strikes

9. Contact Us

For shipping-related queries:

📧 Email: support@fossilscosmetics.com
📞 Phone/WhatsApp: 03XX-XXXXXXX

✨ Note:

We strive to deliver all orders quickly, safely, and efficiently, so you can enjoy a smooth shopping experience with Fossils Cosmetics.

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